helpdesk
1. Support Availability
CredWorth provides customer support for issues related to:
- UPI mandate setup
- Automated payment processing
- Transaction issues
- Account access problems
- Refund and cancellation requests
- Technical support
- Business onboarding assistance
2. Support Channels
Users can contact our support team through the following channels:
Email Support
Email: support@credworth.com
Website
Website: www.credworth.com
Business Support Hours
Monday to Saturday: 9:00 AM – 6:00 PM IST
Sunday & Public Holidays: Limited or Closed Support
3. Response Time
CredWorth aims to respond within the following timelines:
| Support Type | Estimated Response Time |
|---|---|
| General Queries | 24–48 Business Hours |
| Technical Issues | 24 Business Hours |
| Payment/Transaction Issues | 1–3 Business Days |
| Refund Requests | 5–10 Business Days |
Response times may vary during high-volume periods or banking holidays.
4. User Responsibilities
To receive faster support, users should provide:
- Registered email or phone number
- Transaction reference ID (if applicable)
- Detailed issue description
- Relevant screenshots or supporting documents
Users must ensure that submitted information is accurate and lawful.
5. Transaction Disputes
For unauthorized or disputed transactions:
- Users should notify CredWorth immediately
- Investigation may require identity verification
- Resolution timelines depend on banking and payment partner procedures
CredWorth reserves the right to request additional information before processing disputes.
6. Service Limitations
CredWorth support may be limited in situations involving:
- Banking server downtime
- Third-party payment gateway failures
- UPI network interruptions
- Regulatory restrictions
- Incomplete user information
Some issues may require coordination with banking or payment partners.
7. Escalation Process
If a user is not satisfied with the initial support response, they may request escalation for further review by senior support staff.
Escalated matters will be reviewed based on priority and complexity.
8. Fraud Prevention & Security
CredWorth may temporarily restrict accounts or transactions if suspicious or fraudulent activity is detected.
Users are advised:
- Never share OTPs or UPI PINs
- Keep account credentials secure
- Report unauthorized activity immediately
9. Policy Updates
CredWorth reserves the right to modify this Helpdesk & Support Policy at any time. Updated versions will be published on the website.
10. Contact Information
CredWorth Support Team
Email: support@credworth.com
Website: www.credworth.com